Privacy Policy

Effective Date: June 22, 2026
Last Updated: June 22, 2026

Kansas City Newborn Care (“KCNC,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you communicate with us by phone, text message, email, our website, or other services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information you provide to us:

• Name
• Phone number
• Email address
• Mailing address
• Information provided through phone calls, text messages, website forms, consultations, and service inquiries
• Service preferences and communication history

Information collected automatically (Usage Data):

When you visit our website, we may automatically collect certain information, including your device’s IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on pages, and other diagnostic data. This information is collected through cookies and similar tracking technologies (see “Cookies and Tracking Technologies” below).

How We Use Your Information

We may use your information to:

• Provide newborn care, postpartum support, doula services, and related services
• Respond to inquiries
• Schedule consultations and appointments
• Send service-related communications
• Provide customer support
• Improve our services and client experience
• Measure and understand website traffic and the effectiveness of our communications
• Comply with legal obligations

Text Messaging and Phone Communications

By providing your phone number, you consent to receive calls and text messages from Kansas City Newborn Care regarding appointments, scheduling, service updates, and customer support.

Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Kansas City Newborn Care Messaging Terms and Conditions

1. The messaging program consists of general conversational and customer-care messaging to answer questions, schedule consultations and appointments, send service updates, and provide support to customers.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@kansascitynewborncare.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to operate our website, remember your preferences, and understand how our site is used. The types of cookies we use include:

• Essential cookies — required for the website to function.
• Functionality cookies — remember choices and preferences you make.
• Analytics and performance cookies — help us understand how visitors use the site so we can improve it.
• Advertising cookies — used by our advertising partners to show content that may be relevant to you.

You can instruct your browser to refuse cookies or to alert you when cookies are being sent. If you do not accept cookies, some parts of our website may not function properly.

Analytics and Advertising

We use third-party services to help us measure and improve our website and to deliver advertising:

• Google Analytics — a web analytics service provided by Google that tracks and reports website traffic. You can opt out by installing the Google Analytics Opt-out Browser Add-on. For more information, see Google’s Privacy Policy.
• Meta (Facebook/Instagram) — we may use Meta’s advertising and analytics tools to measure and deliver advertising. For more information, see Meta’s Privacy Policy.

How We Share Information

We do not sell or rent your personal information for money.

We may share information in the following limited circumstances:

• Service providers — trusted companies that help us operate our business, including communication platforms, scheduling systems, payment processors, and client-management software, subject to confidentiality obligations.
• Analytics and advertising partners — as described above, these partners may use cookies to collect information about your use of our website. Under some state privacy laws (such as California’s CCPA/CPRA), this activity may be considered “sharing” or a “sale.” You may opt out as described in the “Your Privacy Rights” section below.
• Legal and safety — when required to comply with the law, respond to valid legal requests, protect our rights, or protect the safety of our clients or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.

We never sell, rent, or share SMS/text-messaging opt-in or consent information with any third party for any purpose.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period, except where used to improve security or functionality, or where we are legally required to retain it longer.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details in the “Contact Information” section below.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know / access the categories and specific pieces of personal information we have collected about you.
• Delete the personal information we have collected from you, subject to certain exceptions.
• Correct inaccurate personal information we hold about you.
• Opt out of the “sale” or “sharing” of your personal information.
• Limit the use and disclosure of sensitive personal information.
• Non-discrimination — you will not be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us at info@kansascitynewborncare.com. To opt out of advertising cookies that may be considered a “sale” or “sharing,” you can also use the industry opt-out tools at the NAI and the DAA. Note that opt-outs are browser-specific.

EU / EEA / UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, erase, restrict, or object to our processing of your personal data, the right to data portability, and the right to withdraw consent. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at info@kansascitynewborncare.com.

Children’s Privacy

Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13. We do not sell the personal information of consumers we know to be under 16 years of age. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of any third-party sites, and we encourage you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Information

Kansas City Newborn Care

Website: kansascitynewborncare.com
Email: info@kansascitynewborncare.com
Phone: (208) 360-4188
Address: 9904 N Farley Ave, Kansas City, MO 64157